Freight Terms/Policy
Local Deliveries
- Local delivery Chicago Metro / Southeastern Wisconsin
- For our local customers we offer delivery on our own trucks
- Local delivery charges vary do to order size and location of delivery
- Many local orders will ship for $20-40
Common Carriers
- You may choose your own carrier
- You may request 3 rd party billing
- Please inform your sales person on shipping preference
- Extra charges may apply if you request lift gate service
Residential Deliveries
- Residential deliveries will be charged between $30-$70
- If you request lift gate service additional charges may apply
- Ask your sales person for more details
Terminal Pick Up
- You may request terminal pick up to avoid the extra residential charges
- This is a great alternative to residential deliveries
- If you have a preference on common carriers, please let us know at the time of your order
UPS
- Items will be shipped UPS whenever possible
Freight Damage
- Inspect all items before you sign for freight
- If you do receive a damaged shipment you may choose not to accept the delivery at that time and we will handle any claims directly with the carrier
- If the damaged item can be repaired, mark on the bill that items are damaged and we will send the parts you need to fix
- In the unfortunate occasion that your freight shows up with damage and you did not mark it on the bill, call us so we may assist you on making your freight claim
Return Policy
- In the event that you need to return any items
- Call us to get a return authorization number
- All freight charges back to Bird Ladder will be your responsibility
- A restocking charge of 20% will be charged to you
- No returns will be excepted after 30 days
- All ladder parts are non-returnable
